This Refund Policy explains when refunds may be available for Zentradix subscriptions and how to request one. Payments for Zentradix are processed through Paddle, our Merchant of Record, and Paddle may appear on your billing statement.
Zentradix subscriptions renew automatically unless canceled before the end of the current billing period. If you cancel a subscription, you will keep access until the end of the paid term.
Refunds may be approved in the following situations:
We do not normally issue partial refunds for unused time in a billing cycle, and cancellations do not automatically qualify for a refund.
To request a refund, contact us at support@zentradix.com and include the email used for purchase, your Paddle receipt or subscription ID, and a short description of the issue.
If helpful, you can also mention the last four digits of the card used for the purchase so we can locate the transaction faster.
We review refund requests as quickly as possible. Approved refunds are typically submitted back to Paddle for processing, and the time it takes for the money to appear in your account depends on your payment method and bank.
Paddle handles payment processing, taxes, and subscription billing for Zentradix. In some cases, Paddle may be the first point of contact for purchase-related support or refund processing. We may ask you to reference Paddle's receipt or checkout confirmation when contacting support.
For reference, Paddle's policies can be found on their website, including their Privacy Policy.
Please contact us first before filing a chargeback. Most billing issues can be resolved faster through support, and chargebacks may delay or complicate the resolution process.
We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised effective date.
If you have questions about refunds or billing, contact us at support@zentradix.com.
Company: Zentradix
For more information, review our other legal pages: